Issue 05 — Legal
Terms &
Policies
Privacy Policy
Last Updated: July 2026
NoventrGlobal ("we", "us", "our") operates from Calle Muela de San Juan 12, Piso 3 A, Madrid, Spain. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our web agency services.
1. Data Controller
The data controller responsible for your personal data is NoventrGlobal, registered at Calle Muela de San Juan 12, Piso 3 A, Madrid, Spain. For any privacy-related inquiries, contact us at [email protected].
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, company name, and job title.
- Contact Data: Email address, telephone number, and postal address.
- Technical Data: IP address, browser type and version, operating system, device type, and referring URLs.
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Project Data: Information voluntarily provided during project consultations, briefs, and communications.
3. Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Consent: Where you have given explicit consent for specific processing purposes.
- Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., website analytics, service improvement) and such interests are not overridden by your fundamental rights.
4. How We Use Your Data
Your personal data is used for the following purposes:
- To respond to your inquiries and provide requested services.
- To manage project communications, deliverables, and billing.
- To improve our website functionality, content, and user experience.
- To comply with legal obligations and resolve disputes.
- To send service-related communications (e.g., project updates, invoices).
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Project-related data is retained for a period of 5 years after the completion of the last project engagement, in accordance with Spanish commercial record-keeping requirements.
6. Data Sharing and Transfers
We do not sell your personal data to third parties. We may share your data with:
- Trusted service providers who assist in website hosting, email delivery, and payment processing (e.g., Stripe, Cloudflare), bound by data processing agreements.
- Legal or regulatory authorities where required by law.
- Professional advisors (lawyers, accountants) in connection with legal proceedings or business operations.
Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: Request limitation of processing in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, regular security audits, and secure backup procedures.
9. Supervisory Authority
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.
Refund Policy
Last Updated: July 2026
NoventrGlobal, registered at Calle Muela de San Juan 12, Piso 3 A, Madrid, Spain, provides web design and development services to professional service firms. This Refund Policy outlines the terms under which refunds may be issued.
1. Project Deposits
All projects require a non-refundable deposit of 40% of the total project fee before work commences. This deposit secures your project slot in our production schedule and covers initial planning, research, and design phases.
2. Milestone-Based Billing
Remaining payments are structured around project milestones as defined in the project proposal. Each milestone payment becomes due upon your approval of the deliverables associated with that milestone. Once a milestone is approved and paid, that portion of the fee is non-refundable.
3. Cancellation Before Work Begins
If you cancel the project before any work has begun (i.e., within 48 hours of signing the project agreement and paying the deposit), you are entitled to a full refund of the deposit, minus a 10% administrative fee.
4. Cancellation During Active Project
If you cancel a project that is already in progress:
- All completed and approved milestone payments are non-refundable.
- Any work in progress at the time of cancellation will be billed proportionally based on completion percentage.
- The initial deposit is non-refundable regardless of the cancellation stage.
5. Defective Deliverables
If deliverables fail to meet the specifications outlined in the project proposal due to an error on our part, we will rectify the issue at no additional cost within a reasonable timeframe. If we are unable to deliver the agreed-upon specifications after two revision cycles, you may request a partial refund for the affected milestone.
6. Refund Process
To request a refund, contact us at [email protected] with your project reference and the reason for your request. Refund requests are reviewed within 10 business days. Approved refunds are processed within 30 days to the original payment method.
7. Exceptions
Refunds are not available for:
- Work completed and approved by the client.
- Third-party costs incurred on your behalf (e.g., hosting fees, domain registrations, stock photography licenses).
- Services rendered in good faith that were refused or delayed due to client inaction for more than 30 days.
Terms of Service
Last Updated: July 2026
These Terms of Service ("Terms") govern your use of the services provided by NoventrGlobal, operating from Calle Muela de San Juan 12, Piso 3 A, Madrid, Spain ("we", "us", "our"). By engaging our services, you agree to be bound by these Terms.
1. Scope of Services
We provide web design, development, branding, SEO, and related digital services to professional service firms. The specific scope, deliverables, timelines, and fees for each project are defined in the individual project proposal ("Agreement") provided to you before work commences.
2. Client Obligations
You agree to:
- Provide timely access to all materials, content, and information required for the project.
- Designate a primary point of contact with decision-making authority.
- Review and provide feedback on deliverables within 7 business days of submission.
- Make all payments in accordance with the payment schedule outlined in the Agreement.
Delays caused by your failure to meet these obligations may result in adjusted timelines and additional fees.
3. Intellectual Property
Upon receipt of full and final payment for a project, all intellectual property rights in the final deliverables are transferred to you. This includes the website design, custom code, and visual assets created specifically for your project.
We retain the right to display the completed project in our portfolio and marketing materials unless you explicitly request otherwise in writing.
We retain ownership of all pre-existing intellectual property, tools, frameworks, and methodologies used in the creation of deliverables.
4. Confidentiality
Both parties agree to keep confidential all non-public information received during the course of the engagement. This includes project details, business strategies, client lists, and proprietary processes. This obligation survives the termination of the engagement for a period of 2 years.
5. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total fees paid by you for the specific project giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
6. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the deliverables, your violation of these Terms, or your violation of any rights of a third party.
7. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, power failures, internet outages, or other force majeure events.
8. Termination
Either party may terminate the Agreement with 15 days' written notice. Upon termination:
- All outstanding invoices become immediately due.
- We will deliver all completed work product to you within 10 business days.
- The intellectual property transfer provisions of Section 3 apply only to fully paid deliverables.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Spain and the European Union. Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain.
10. Amendments
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or posted on this page. Your continued engagement with our services after such changes constitutes acceptance of the revised Terms.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12. Entire Agreement
These Terms, together with the applicable project Agreement, constitute the entire agreement between you and NoventrGlobal regarding the subject matter herein and supersede all prior agreements, understandings, and communications.